Canceling an Order or Part of an Order
Time Frame
If you change your mind after placing an order, you can cancel the order (or part of the order) within 2-3 days of the order confirmation.
Fee
A cancellation fee of 20% will be applied on the amount paid by you while processing the refund
- Returning an Item
Time Frame
You can return an Item within 2-3 days of the item being delivered to you. Return requests are not accepted after 2-3 days from the date of delivery.
What's eligible for Return or Replacement?
Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.
Difference - If the item delivered to you is different (in dimension, shape, or color) from the item image on our website.
What's NOT eligible for Return or Replacement?
Damaged or Missing - For any damage to the items delivered or incomplete products delivered or components missing, the claims are to be highlighted during the time of delivery itself. We won't be able to accept any return requests once the delivery is completed.
Installation Issues - Wall mounting installation services are not offered by vallyinterior.com and therefore, return requests because of the customer’s inability to get the product wall-mounted will not be processed.
Relocation - After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly, etc, please note that will not be responsible for any damage to the vallyinterior
